Privacy Policy

WeStays Living attaches great importance to respecting your privacy and protecting your personal data.

This privacy policy informs you of the manner in which your personal data is collected, used, retained and protected when you browse the site www.westaysliving.com, fill out a form, subscribe to our newsletter, make a booking request or communicate with our team.

It applies to all language versions and all pages of the WeStays Living site.

1. Data controller

The controller of the personal data collected on the site is:

WeStays Israel LTD, operating the brand WeStays Living
Legal form: private limited liability company under Israeli law (Ltd.)
Registration number: 517263455 
Registered office: Jabotinsky 9 Bnei Brak
Country of establishment: Israel
E-mail: contact@westaysliving.com
Phone: 058-628-1955

In this policy, the expressions "WeStays Living", "we", "our" or "us" designate this entity.

2. Personal data collected

We collect only the data necessary for the purposes described in this policy.

2.1 Data you provide to us directly

When you use the contact form, make a stay or booking request, you may be required to provide us with the following information:

• first and last name;
• e-mail address;
• telephone number;
• city or destination sought;
• selected residence;
• type and duration of the envisaged stay;
• desired arrival and departure dates;
• number of travelers;
• content of your message;
• preferences, needs or special requests concerning your stay;
• any other information you voluntarily choose to provide to us.

When you subscribe to our newsletter or our waiting list, we may collect your e-mail address as well as, where applicable, your first name, your language and your communication preferences.

2.2 Data collected in connection with a booking or a stay

When a request results in a booking, we may also collect the data necessary for managing your file, in particular:

• postal address;
• identification information;
• information relating to the occupants of the accommodation;
• billing information;
• history of exchanges and bookings;
• payment information, without our necessarily retaining all banking data;
• information necessary for managing the arrival, departure, security deposit and stay;
• special requests related to accessibility or the organization of the stay.

We ask you not to provide us with sensitive data that would not be essential to the processing of your request.

2.3 Data collected automatically

When you browse our site, certain technical information may be collected automatically, in particular:

• IP address;
• browser and device type;
• operating system;
• browser language;
• date and time of the visit;
• pages consulted;
• browsing duration;
• origin of the visit;
• interactions with the pages, forms and buttons of the site;
• technical identifiers placed by cookies or similar technologies.

This information is used in particular to ensure the functioning, security and improvement of the site.

3. Purposes and legal bases of the processing

We use your personal data for the following purposes.

3.1 Respond to your requests

We use your contact details and the information provided in order to:

• answer your questions;
• inform you about our residences and services;
• check availability;
• offer you a solution suited to your stay project;
• ensure the follow-up of your request.

This processing is based on the performance of pre-contractual measures taken at your request and, depending on the situation, on our legitimate interest in responding to persons interested in our services.

3.2 Manage bookings and stays

Your data may be used in order to:

• register and confirm a booking;
• prepare your arrival and departure;
• manage payments, invoices, deposits and security deposits;
• ensure the administrative and operational follow-up of the stay;
• communicate with you before, during and after your stay;
• manage modifications, cancellations, complaints or incidents;
• provide the services associated with the residence.

These processing operations are necessary for the performance of the contract concluded with you and for compliance with our legal obligations.

3.3 Send our newsletter and our communications

When you subscribe to our newsletter or agree to receive our communications, we may send you:

• WeStays Living news;
• new addresses and residence openings;
• information about our houses and services;
• invitations, offers or content likely to interest you.

These communications are based on your consent when it is required.

You can withdraw your consent at any time by using the unsubscribe link included in each e-mail or by writing to contact@westaysliving.com.

3.4 Improve the site and our services

We may analyze the use of the site in order to:

• understand the way visitors use our pages;
• improve the ergonomics, content and performance of the site;
• measure the effectiveness of our communications;
• detect and resolve technical problems;
• develop new features and new services.

Depending on the tool used, this processing is based on your consent or on our legitimate interest, in particular where it concerns strictly necessary or sufficiently aggregated data.

3.5 Ensure security and prevent abuse

We may process certain information in order to:

• secure the site, the forms and our computer systems;
• prevent fraud, intrusion attempts, spam and abusive uses;
• retain the elements necessary for the establishment, exercise or defense of our rights.

These processing operations are based on our legitimate interest in protecting our services, our users and our business.

3.6 Comply with our legal obligations

Certain data may be processed or retained in order to comply with our accounting, tax, administrative, regulatory or judicial obligations.

4. Mandatory or optional nature of the information

The fields identified as mandatory in our forms are necessary for the processing of your request.

Failing to provide this information, we may not be able to respond to your request, examine availability or finalize a booking.

The other information is optional and enables us to better understand your project.

5. Recipients of the data

Your personal data is accessible only to the persons who need it in the context of their functions.

It may in particular be transmitted:

• to the authorized teams and staff of WeStays Living;
• to entities belonging to the same group, where this is necessary for managing your request or your stay;
• to the managers and operational teams of the residences concerned;
• to the providers ensuring the hosting, maintenance and security of the site;
• to the providers managing forms, bookings and customer relations;
• to the providers sending newsletters or electronic communications;
• to the payment, billing and accounting providers;
• to the audience measurement and cookie management providers, subject to your choices;
• to professional advisers, insurers, banks or competent authorities where this is necessary or required by law.

Our providers are only authorized to use your data to the extent necessary to accomplish their missions and in accordance with our contractual instructions.

We do not sell your personal data to third parties.

6. International data transfers

WeStays Living carries out its activities from Israel and offers residences or services in several countries.

Your data may therefore be processed in Israel, in the European Economic Area or in other countries where our residences, our teams or some of our providers are located.

Where the applicable law requires it, we ensure that these transfers benefit from appropriate safeguards, in particular:

• an adequacy decision adopted by a competent authority;
• standard contractual clauses;
• contractual commitments of confidentiality and security;
• any other safeguard recognized by the applicable regulations.

You can contact us in order to obtain additional information about the safeguards applicable to a particular transfer.

7. Retention period

We retain your data only for the period necessary to achieve the purposes for which it was collected.

By way of indication:

At the end of these periods, the data is deleted, anonymized or archived where its retention remains necessary to comply with a legal obligation or to defend our rights.

8. Cookies and similar technologies

Our site may use cookies and similar technologies to:

• ensure its proper functioning;
• remember your preferences;
• secure forms and navigation;
• measure audience and performance;
• improve the user experience;
• analyze the effectiveness of our content or campaigns.

Cookies that are not strictly necessary are only placed after obtaining your consent where it is required.

You can accept, refuse or modify your choices at any time from the cookie management tool available on the site.

For more information, consult our Cookie Policy.

9. Links to third-party sites and services

Our site may contain links to sites, platforms or services operated by third parties, in particular Instagram, Facebook, WhatsApp, booking platforms or payment services.

When you leave our site or use a third-party service, the processing of your data is subject to the terms and privacy policies of that third party.

WeStays Living is not responsible for the privacy practices of external sites and services.

10. Data security

We implement reasonable technical and organizational measures in order to protect your personal data against:

• unauthorized access;
• loss;
• alteration;
• disclosure;
• destruction;
• fraudulent or unlawful use.

These measures may in particular include the limitation of access, the securing of accounts, the use of protected connections, data backup and the selection of providers offering appropriate safeguards.

As no electronic transmission or storage method can offer absolute security, we cannot however guarantee the total absence of risk.

11. Your rights

Depending on the regulations applicable to your situation, you may have the following rights:

• the right to obtain information about the processing of your data;
• the right to access the data we hold about you;
• the right to have inaccurate or incomplete data corrected;
• the right to request the erasure of your data;
• the right to request the restriction of its processing;
• the right to object to certain processing based on our legitimate interest;
• the right to object at any time to the use of your data for prospecting purposes;
• the right to withdraw your consent at any time;
• the right to the portability of certain data;
• the right not to be subject to a decision producing significant effects based solely on automated processing, where this right is applicable;
• the right to lodge a complaint with the competent data protection authority.

The withdrawal of your consent does not affect the lawfulness of the processing carried out before this withdrawal.

12. Exercise of your rights

To exercise your rights or ask a question concerning the use of your data, you can contact us:

By e-mail: contact@westaysliving.com

Your request must specify its subject sufficiently so that we can identify it and respond to it.

In the event of reasonable doubt about your identity, we may ask you for additional information strictly necessary for its verification.

We will respond to your request within the time limits provided by the applicable regulations.

13. Complaint to a supervisory authority

Where the processing falls under Israeli legislation, you can contact the competent Israeli authority for the protection of privacy, the Privacy Protection Authority.

Where the General Data Protection Regulation is applicable, you can also lodge a complaint with the data protection authority of your country of residence, your place of work or the place where the alleged infringement was committed.

We nevertheless invite you to contact us beforehand so that we can examine your request and try to respond to it directly.

14. Data relating to minors

The site and services of WeStays Living are not specially intended for minors acting alone.

Booking requests must be made by a person of legal age having the necessary legal capacity.

If you believe that a minor has provided us with their personal data without the necessary authorization, you can contact us so that we can examine the situation.

15. Modification of the privacy policy

We may modify this policy in order to take account of:

• the evolution of our services;
• new features of the site;
• a change of provider;
• a legal or regulatory development;
• new practices relating to data processing.

The applicable version is the one published on this page. The date of the last update is indicated at the top of the document.

In the event of a significant modification, we may inform you by any appropriate means.

16. Contact

For any question relating to this policy or to the protection of your personal data, you can contact WeStays Living:

E-mail: contact@westaysliving.com
Phone: 058-628-1955